"Do I need an appointment?"

Walk ins are always welcome! However, we do strongly recommend booking an appointment if you are wanting to try on Quinceañera dresses and say YES to the Dress! 

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"How long does it take to receive my Order?"
Made-to-order dresses that are in stock take from 2-6 weeks for delivery. If dresses are not in stock they can take 3-9 months. Before placing an order online, we recommend contacting us to check if the item(s) is in stock and ready to ship.

Call us at (469)993-1066 or e-mail us at: quince@anasprogowns.com with the item #, size, and color and we will let you know within 1 business day.

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"When should i say YES to the Quince Dress?" 

We always recommend to Say Yes to the Dress 9-14 months in advance. If your event is not long away, no worries, we will give our all to help you find a dress you love!

 

"What if I don't find what I am looking for In-store or Online?" 

At Ana's it is our motive to help each Quinceañera find the dress of their dreams. Sometimes that means Creating it for You! 

Modify a in-store dress or Custom Create your dream Quinceañera Dress with our talented in-store designers! We collaborate with you to bring your vision to life, paying attention to every detail.

Contact us to schedule your Custom Consultation.

 

​"What's your return & and exchange policy?"

No refunds, returns or exchanges on made-to-order items. This includes ALL Quinceañera dresses.

 

​​"What size should I get for my dress?"

 Our in store consultants will help you insure a good size when placing your order. When ordering a dress online, it's very important to know your body measurements to help you decide what dress size to pick. There is a size chart located on every Designer's page, specific to that designer.  Be sure to use the correct size chart for the gown you want, as each designer's sizes vary. For further assistance, please take a look at our Measuring Guide.  

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"Can I do alterations on my Quince dress?"​

Whether you need a length taken off, custom sleeves made, wanting to add a bow, bling.. Really anything you can think of! Major or minor we do it all right here in store! We as well welcome any Quince dress alteration even if not purchased at Ana's. Contact us for quotes or to see what alterations are included in your In-store order. 

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​​​"What type of payments are accepted?"
We accept credit card payments including Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal. In-store we also accept Cash. Personal checks are not accepted for final payments.

 

​"How do I track my order?"

To find out the status of your order Click Here or contact us at quince@anasprogowns.com or

469-993-1066.

 

"Can I pay for my dress in payments?"

       We offer a Flexible Payment Plan for Quinceañera ball gowns In-store and Online!

 

       To make a payment, please call us at 469-993-1066 or email us at: quince@anasprogowns.com

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• Online orders: your 60% first deposit is non-refundable once you've been notified that your item(s) have been ordered via email.

• Please note that we'll hold your item(s) for up to 30 Days. 

• You can make payment(s) over the phone, or we can email you an online invoice so you can make your payment(s) securely.